Answers for confident buying.

OneWineMarket is built for qualified licensed trade customers, including restaurants, retailers, hotels, clubs, hospitality groups, and specialty buyers. Account approval and applicable license verification are required before private wholesale pricing is available.

Begin on the Account Setup page. The application is completed through OneWineMarket’s Wholesail-powered onboarding portal, which collects the business and payment information required for review.

Wholesail is OneWineMarket’s third-party provider for customer onboarding, ACH authorization, credit-card authorization, invoice visibility, and payment workflows. Using a dedicated provider keeps sensitive payment information inside the secure payment platform instead of collecting it by email.

Timing depends on whether the submitted business, license, and payment information is complete. The team reviews new applications and follows up if anything additional is needed. For a time-sensitive opening, email info@OneWineMarket.com after submitting.

No. OneWineMarket is a business-to-business marketplace for qualified trade customers. Public visitors may browse general portfolio information, but wholesale pricing and ordering require an approved account.

Trade pricing remains private and is shown only to approved customers after sign-in. If your account is already approved, use the customer login. If you are new, start with Account Setup.

Approved buyers can sign in, review current availability, and order through the active product pages. Some larger, allocated, chain, or program-specific opportunities may be coordinated directly with the OneWineMarket team.

Minimums, pack sizes, and volume options can vary by wine, producer, and program. The applicable product page or direct quote controls. Contact the team if you are building a mixed program or need help reaching an appropriate quantity.

Availability can change, particularly for limited and allocated wines. An order is subject to final availability and confirmation. If a quantity cannot be fulfilled as requested, the team will contact you with the clearest available next step.

Yes. Share the channel, price targets, cuisine or guest profile, intended quantity, and timing. OneWineMarket can help narrow the active portfolio into a practical set of candidates rather than asking you to evaluate every bottle alone.

Use the Samples page and include your business, buying role, wines of interest, intended placement, and timing. Complete context helps the team evaluate and route the request quickly.

No. Samples are reviewed based on trade qualification, program fit, opportunity, inventory, geography, and current availability. A request is not a guarantee of shipment.

Yes. The selling story and program structure should fit the channel. Restaurant support may emphasize list fit, pairing, and staff language; retail may require hand-sell tools and value architecture; hospitality and clubs may require event, gifting, or member-program flexibility.

Yes, selectively. Chain and group opportunities are evaluated around portfolio fit, economics, inventory, rollout expectations, and brand standards. Email info@OneWineMarket.com with the account, locations, timing, and program objective.

OneWineMarket works with specialist wine-logistics partners including Zephyr Express and Sidekick, powered by Wineshipping. The appropriate carrier and service are selected according to destination, order size, inventory location, route, and current availability.

Temperature-aware and refrigerated options may be used when appropriate for the route, season, inventory location, and available service. The team selects the practical method for the confirmed order rather than promising one carrier or service for every shipment.

Delivery timing depends on order confirmation, inventory location, route schedule, carrier availability, and receiving requirements. Delivery details are communicated as the order moves forward. Contact the team if your order is tied to a menu launch, event, reset, or other firm date.

Email info@OneWineMarket.com with your business name, order or invoice reference, delivery address, and a concise description of the issue. Photos are useful when reporting visible carton or bottle damage.

Payment authorization and account payment workflows are handled through Wholesail, OneWineMarket’s third-party provider. Approved payment methods are maintained in that secure portal and used according to the agreed invoice terms and applicable due date.

Payment timing follows the confirmed order and agreed account terms. Where applicable, Wholesail processes the authorized ACH or credit-card payment according to the invoice due-date workflow. Review your invoice or contact OneWineMarket if you need clarification on a specific transaction.

Use the secure Wholesail customer portal associated with your account. If you cannot access it, email info@OneWineMarket.com for assistance—but do not send payment credentials by email.

Email info@OneWineMarket.com. For faster service, include your business name and the relevant order, invoice, wine, or account-setup context.